Who is Zoom Fibre?
Zoom Fibre Is a Fibre network operator. We roll-out a Fibre-to-the-Home network into selected suburbs. Our network is Open Access which means you select your choice of Service Provider. Zoom Fibre looks after the physical Fibre Optic network installed in your area.
What is Zoom Fibre To-The-Home?
Zoom Fibre Fibre-to-the-Home refers to a dedicated fibre optic network installed into the ground, or via overhead cables. Fibre optics is made from glass which allows data to travel at the speed of light.
Why choose fibre?
Fibre is widely considered to be the most effective and reliable medium of delivering internet to anyone. A fibre network has the capacity to handle extremely large quantities of data which means you get a reliable, stable internet connection that won’t let you down when you need it most.
How do i get Zoom Fibre?
Zoom Fibre Easy! All you need to do is visit our Coverage Map, type in your address, and if your address falls within our rollout, click on the "Order Now" button and follow the steps. Your Zoom Fibre has been ordered.
How long does it take to install my Zoom Fibre Line?
Once we receive your Zoom Fibre order, our scheduling team will contact you ASAP in order to schedule a date and time to complete your Zoom Fibre installation. A typical installation takes 2 to 3 hours. Once your Zoom Fibre installation has been completed, your Service Provider will be able to activate your internet service.
Do I get the speed I pay for?
The plain answer is YES! Fibre Optics can handle massive amounts of data at the same time. We also design our network in order to ensure each customer gets what they pay for (remember to plug your device into your ONT when you run a speed test as Wi-Fi does not deliver full speed).
What do I do if my Zoom Fibre line goes down?
Not to worry, all you need to do is contact your Service Provider which will do a list of first line checks to make sure what exactly the issue is. If your Service Provider can solve the issue, they will do so. And if not, they will contact us to resolve it.
Fibre-to-the-Home. The physical fibre network installed in your area
Internet Service Provider. ISP's provide your data and service on the Zoom Fibre network.
Optic Network Terminal. An ONT is a Wi-Fi enabled electronic box installed in your home. This is the point where your fibre network is transformed into Wi-Fi, or where you can plug in your devices.
Resident Liaisons are Zoom Fibre representatives present in your area while we are busy rolling out the Zoom Fibre network in your area. They are there to ensure that should you have any issues with the civil construction process, the issue can be resolved as quickly as possible. They can also answer any other questions you may have about Zoom Fibre.
Open access means that any ISP can deliver a service to our customers on our network, provided they meet the criteria to partner with Zoom Fibre. This gives you a wide variety of choices, and drives competition to give you the lowest prices possible.
A facility allowing computers, smartphones, and other devices to connect to the internet via a wireless connection.
Routers are an additional way of delivering Wi-Fi signal to a certain area. These are not needed with the Zoom Fibre network, but your ISP may still provide you with one.
This refers to the Fibre line drawn into your home with an ONT at the end. This only happens upon ordering your installation from Zoom Fibre.